Information about Lend Her Look

Terms of use

Lend Her Look terms of use

Following terms apply to all services and products sold and delivered through Lend her Look and other websites managed by Lend her Look. The terms and conditions apply to any task undertaken by Lend her Look.  


Your access to and use of the website constitutes consent to be bound by these conditions, which establishes a contractual relationship between you and Lend her Look. If you do not consent to the terms, you must not access or use the website. Lend her Look can immediately terminate these terms. Lend her Look may cease to offer or refuse access to the platform at any time for any reason.


Lend her Look may from time to time change the terms. The changes to the terms will enter into force after Lend her Look publishes such updated terms in the right place. Your continued access to or use of the website after such notice constitutes the consent to be bound by the changed terms.


General information

Lend her Look

A.C. Meyers Vænge 13B st. tv.

Phone number: 53654064


Lend her Look acts as an intermediary between lenders and renters of high-end fashion articles and items. Lend her Look facilities communication, and payments between the parties, on its platform.  Lend her Look is an independent party and is in no way in a joint-venture or other-wise associated with the lenders on our platform.


Prices and payment

The applicable price is the one on the day of the order is indicated on the product concerned. All prices are inclusive VAT and are stated in DKK.


Lend her Look is free to change the stated price without prior notice. If a printing error has occurred and the buyer should know or know that this is a printing error, the buyer cannot get the price due to the printing error. Lend her Look can at any time cancel an order made by a printing error on the price.


All orders are added shipping costs. When ordering you can see the final price, which is inclusive of VAT, taxes and any shipping cost.


At Lend her Look you can make your payment with credit card, through the payment processor Stripe.


Fees charged by Lend her Look

Lend her Look charges a 15% commission fee on each transaction facilitated on the platform.

If a renter fails to return an item to at the end of the rental period, Lend her Look will charge a flat fee of 300 DKK pr. day, or 20% of the retail price (which ever is higher) until the item is returned, unless the lender agrees to an extension of the rental period.



At Lend her Look, we believe that trust and confidentiality are crucial to good cooperation. All information received from you or about you will be treated confidentially, and all the employees are subject to the duty of confidentiality.



Lend her Look is not responsible for breakdowns or temporary interruptions on the platform, breakdown of power or internet connection, vandalism on the system (both physical as well as computer viruses and hacking), misuse of personal data or other facts and circumstances that are beyond Lend her Look control. It is not guaranteed that you can use the downloaded files on any computer, and use will always assume that you are in possession of software that can open/read the relevant files.


Product liability

For such damages, which are immediately covered by Act No. 481 of 7 June 1989 on product liability, the provisions of the act shall apply. For product liability which are not covered by the above-mentioned law, the following restrictions apply:


  • Lend her Look is only liable for personal injury if it is proved that the damage is due to error or negligence committed by Lend her Look or others Lend her Look is responsible for.
  • Lend her Look is liable for damage on real estate and movable property under the same conditions as for personal injury

Lend her Look and the customer are mutually obliged to let themselves be summoned to the court or arbitration tribunal which examines claims against either of them on the basis of damage allegedly caused by the goods.



Shipping of your items, will be facilitated by the respective lender of the item. Lend her Look is in no way responsible for the delivery of goods between the lender and the renter.


If the delivery of the item is delayed, the lender will inform the renter hereof.


Right of cancellation

You can cancel a request to borrow an item at any time, before the request is accepted by a lender on our platform, or at any time, up to 24 hours after the request is submitted.


You have 14 days right of cancellation, if you choose to permanently buy an item on our platform.


The cancellations deadline for purchase of goods, expires 14 days after the day you receive your item.


You must within 14 days from receipt inform us that you wish to cancel the purchase of a good. The message must be provided by mail on:


Goods with faults or defects

A seller or lender is responsible for making sure that the items sold or rented out by him, at all times are free of any faults or defects and conforms to the pictures and descriptions provided.


Lend her Look is in no way responsible for goods with faults or defects, sold on our platform. Any measures that needs to take place to remedy such defects is solely the responsibility of the lender or seller. If you incur a fault or defect in your item, please contact the specific lender or seller.


If a renter losses or damages an item, he will be responsible for reimbursing the lender for any repair costs, the lender may incur.


Return on cancellation

You must return your order at the latest 14 days, after you have informed us that you wish to cancel your purchase. You must pay the costs of returning of the goods yourself or using the return label that came with the order, in the case where a lender has included a return label, when shipping the item.


Upon return, you are responsible for ensuring that the goods are packed properly. You even carry the risk of the package/goods until the seller or lender receive it. You must therefore have the receipt for returning and possibly track and trace number as documentation. You bear the risk of the goods from the time of delivery of the goods.


You are liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature of the product, its properties and the manner in which it operates.


Repayment of the purchase amount and return of the goods

If you regret your purchase, you will receive the full amount, excluding shipping costs. However, this does not apply in the following cases:

  • If you cancel a rental later than 24 hours after submitting the rental request
  • If you damage an item


We will refund your payment at the latest 14 days from the date we received notice of your decision to cancel this agreement. We may withhold the refund until we have returned the goods, unless documentation for returning it has been submitted. If you regret the purchase, the item must be sent to the address specified by the respective seller.


You can complain about a product by contacting the seller or lender directly or contacting us on


You must complain within “reasonable time” after you have discovered the defect in the item. The product is sent to the address specified by the seller or lender.


Privacy Policy

In order for you to enter into an agreement with us and use

we need the following information about you: Name, address, E-mail and bank account details.


The processing of your information will happen according to the regulations of our Privacy Policy.


Applicable law

Any dispute arising out of your purchase through Lend her Look and on the website or the resulting disputes, including the scope or validity of these terms and conditions, is subject to Danish law and must be brought before Copenhagen City Court.



If you want to complain about your purchase, please contact


If we have not found a solution together, you have the opportunity to file a complaint to the Center for Complaints;


Nævnenes Hus 

Toldboden 2 

Viborg 8800  


You can file a complaint to the Center for Complaints through


The EU commissions online complaint portal can also be used for filing a complaint. This is particularly relevant fi you are a consumer resident in another EU country. Complaint is submitted here: When submitting a complaint, you must enter our email address: